SHIPPING
Yes, we offer global shipping services. No matter where you are, we can deliver our products to you.
Shipping costs are calculated based on the destination, weight, and volume of the goods. Please contact our customer service team for detailed quotes.
How can I track my order after it has been shipped?
Shipping time varies depending on the destination. Typically, international shipping takes 7-30 business days. For specific shipping times, please refer to our shipping policy or contact our customer service team.
OEM SERVICES
Yes, we provide OEM services. We have a professional R&D team and production facilities to customize products according to your needs.
The minimum order quantity depends on the specific product and customization requirements. Generally, we determine the minimum order quantity based on your needs and our production capacity. Please contact us for detailed information.
The production lead time varies depending on the complexity and quantity of the product. Typically, the lead time is around 30-60 days. Please confirm the exact time with our sales team.
We have a strict quality control system. From raw material procurement to production processes to final product inspection, our professional team ensures that the products meet your requirements.
FIREPLACE USAGE INSTRUCTIONS
Before using the fireplace, please read the user manual carefully to ensure you understand the correct usage and safety precautions. Additionally, check that the fireplace is securely installed and that there are no flammable materials nearby.
- Ensure good ventilation in the room when using the fireplace.
- Avoid placing flammable items around the fireplace.
- Regularly check the condition of the fireplace and chimney to ensure there are no blockages or damages.
- Use standard-compliant fuel and avoid using other materials.
- Regularly clean the fireplace and chimney to prevent ash buildup and blockages.
- Check the fireplace's sealing to ensure there are no smoke leaks.
- If you find any damage or abnormalities in the fireplace, contact a professional for repair promptly.
If there is an issue with the fireplace, stop using it immediately and contact a professional repair technician for inspection and repair. Do not attempt to disassemble or repair the fireplace yourself to avoid danger.
- Install safety gates around the fireplace to prevent children from getting close.
- Educate children not to approach or touch the fireplace to avoid burns.
- Ensure an adult is present to supervise when the fireplace is in use.
- Avoid placing toys or other items that attract children near the fireplace.
If there is an issue with the fireplace, stop using it immediately and contact a professional repair technician for inspection and repair. Do not attempt to disassemble or repair the fireplace yourself to avoid danger.